Quality Audit

We're not in the business of one-size-fits-all solutions. We will work closely with you to design a programme that reflects your real business priorities and customer service needs. Your input will be crucial to the design of assessment tools, and your operational and strategic objectives will actively inform the definition of project outcomes.

Once our team of trained assessors have completed the audit, you will receive clear and concise analysis of your organisational performance - together with practical suggestions for moving to the next level. As a result, you will benefit from:

  • Service Scan’s extensive performance assessment experience in the retail, hospitality, sports and leisure industries
  • Objective and statistically weighted assessments based on precise performance criteria
  • The support of a team that believes passionately in adding value to your organisation and delivering measurable results through partnership
  • A company that has the expertise to advise you on all aspects of people development and recommend training solutions where appropriate

Our quality service delivery is not just confined to the way we carry out our tailor-made Mystery Shopper Programmes, Audits, Assessments, Surveys and Evaluations – it continues with how we present the subsequent results to our clients. Find out more about Service Scan’s innovative Reporting by clicking on the link below.