Quality Audit
Service Scan Evaluations was launched in 1996 by the founder directors of its sister company Progressive Training – a leading provider of technical and professional training to the UK service and hospitality industries.

The Service Scan team successfully set out to meet and develop the growing demand for expert evaluation services. Our initial focus on Mystery Shopper programmes has rapidly broadened to encompass:

  • Telephone Sales Response Audits
  • Sales and Showround Assessments
  • Contract Catering Compliance Audits
  • Customer Satisfaction Surveys and Comment Card Analysis
  • Employee Testing and Training Evaluations
  • Employee Climate Surveys
  • Reference Checking
  • Telephone-Based Exit Interviewing

We are also expanding our presence in the area of telephone-based and online testing services – for example, testing retail sales employees on their customer service skills and product knowledge.

What sets us apart? For a start, everyone on our team has an operational background, so you’ll be dealing with professionals who speak your language and understand the real challenges you face. We deal in practical solutions, not theory. And by working in close partnership with each of our clients, we are able to provide the depth of insight, advice and support you need to turn your vision and goals into reality.

performance evaluation
mystery shopping providers