Quality Audit
Exceptional customer service, first-class training and excellent product knowledge don’t happen by accident. It takes effective performance management, efficient systems and training, robust procedures and a passion for continuous evaluation and improvement.
And that’s exactly what Service Scan can help you achieve. We offer comprehensive Mystery Shopping, Mystery Guest and Mystery Diner Programmes. But that’s just the start. We also provide Quality Audits of Catering Contractors, as well as Telephone Response Audits, Telephone Test Calls (Mystery Caller) and Customer Satisfaction Surveys – these can be conducted by telephone or face-to-face.

The result? A powerful suite of Performance Management and Evaluation Solutions that can make a real difference to your business - quickly, efficiently and cost-effectively.

You already know the importance of monitoring operational effectiveness, promoting best practice, ensuring customer satisfaction, and identifying necessary training and process improvements. But achieving all these goals can be difficult especially when you have a business to run at the same time. Which is why you should contact Service Scan. A Service Scan Mystery Shopping Programme, for example, will give you an objective insight into exactly how well you are doing – and how to do it even better. And with our comprehensive database of experienced Mystery Shoppers spread around the UK, we can offer Mystery Shopping and Customer Satisfaction Survey solutions tailored to your needs.

And, as you’ve seen, the Service Scan team offers so much more than conventional Mystery Shopping Programmes. We have designed an ever-expanding range of complimentary services to add measurable value to your business.

To discover more about the Service Scan advantage and how it can transform your organisational performance, read on. To become one of our Mystery Shoppers, please click on the button below.

mystery shopper - mission statement mystery shopper - download
  mystery shopper
customer satisfaction survey